Booking conditions

They apply to bookings made directly on this website. Bookings made on Airbnb or Booking.com follow those platforms' conditions. This English version is provided for convenience: in case of any difference, the French version prevails.

1. Who we are

The properties are offered by Jimmy Sanchez, sole trader (entrepreneur individuel, EI), operating furnished holiday rentals under the name Escapades Cocooning, 32 avenue Monplaisir, 11600 Conques-sur-Orbiel, France, SIRET 532 663 804 00021. Contact: reservation@escapadescocooning.com.

2. Booking

The Cocon de Lenny, the Cocon des Oiseaux and the four suites at Maison Büdda are booked directly on their page: you choose your dates, then pay on a secure payment page. The Cocon d'Ava, Maison Archi, the Cocon de Suzy and the whole Maison Büdda are booked on request: we reply by email with a proposal and a payment link.

The booking is confirmed as soon as payment is accepted. You then receive a confirmation by email.

3. Prices

Prices are shown in euros, all taxes included. They vary with the dates and length of stay: the exact amount is shown before payment. No platform fees.

• Cleaning fee, depending on the property: €40 at the Cocon de Lenny, the Cocon des Oiseaux and the Cocon de Suzy, €50 at Maison Archi, €60 at the Cocon d'Ava. None for the suites at Maison Büdda.
• Bed linen and towels: provided in the suites, at the Cocon de Lenny and at the Cocon des Oiseaux; optional elsewhere, €15 per bed with two towels.
• Breakfast at Maison Büdda, on request: €12 per adult, €8 per child under 8.
• Tourist tax: extra, according to the rate in force in the property's municipality.

4. Payment

The stay is paid in full at the time of booking, by card. Payment is processed by Stripe: we never have access to your card details.

5. Security deposit

A security deposit is requested for each stay, as a card pre-authorisation: the amount is held on your card, but nothing is charged.

• Amount: €300 for the suites, the Cocon de Lenny, the Cocon des Oiseaux and the Cocon de Suzy; €1,000 for Maison Archi; €1,500 for the Cocon d'Ava; €3,000 for the whole Maison Büdda.
• The link is sent to you by email two days before arrival, or at booking if you book later. The pre-authorisation must be made with a bank card in your name: virtual cards are not accepted.
• Without a validated deposit, we may refuse access to the property. The booking is then treated as a cancellation on your part.
• If everything is in order, the hold is released no later than 48 hours after you leave.
• In the event of damage, breakage or exceptional cleaning, we inform you with photos, and we charge the justified amount (invoice or quote) to the pre-authorisation, up to the amount of the deposit.
• Stays of more than 5 nights: a pre-authorisation only remains valid for about 7 days. The deposit is therefore charged two days before arrival, then refunded no later than 48 hours after you leave, minus any justified damage. Your bank may take a few more days to show the refund.

6. Cancellation or changes by you

• Up to 14 days before arrival: full refund of the stay.
• Between 14 and 7 days before arrival: 50% refund of the stay.
• Less than 7 days before arrival, or if you do not show up: no refund.
• A shortened stay is not refunded.

To cancel or change your dates, write to us at reservation@escapadescocooning.com. A change of dates is possible depending on availability; if it is not possible, the cancellation rules above apply. The refund is made to the card used for payment.

As with any holiday rental for set dates, French law does not provide a right of withdrawal (article L221-28 of the French Consumer Code).

7. Cancellation by us

If we had to cancel your stay, for example because of an incident making the property unusable, you would be refunded all sums paid.

8. During your stay

• Check-in between 5 pm and 8 pm. Check-out before 11 am, and before 10 am at the Cocon de Lenny and the Cocon des Oiseaux so the hot tub can be brought back to temperature.
• The number of guests may not exceed the number booked. Parties, gatherings and outside visitors are not allowed.
• Smoking is not allowed indoors. Pets are not allowed, except guide and assistance dogs.
• Pools and hot tubs are not supervised: children remain the responsibility of their parents.
• Please leave the property reasonably clean. Exceptional cleaning may be charged.

9. Complaints and mediation

For any complaint, write to us at reservation@escapadescocooning.com: we reply within 48 hours.

If your written complaint has not been resolved, you may refer it free of charge to the consumer mediator we are registered with, in accordance with articles L612-1 and following of the French Consumer Code: CM2C (Centre de la médiation de la consommation de conciliateurs de justice), 49 rue de Ponthieu, 75008 Paris, France. You can submit a case online at cm2c.net, within one year of your written complaint to us.

Using the mediator is optional: you remain free to bring the matter before the competent court.

10. Personal data

Your details are used only to manage your booking and your stay. They are never sold or passed on. You can ask to see or delete them by writing to us.

11. Applicable law

These conditions are governed by French law.